Reasons for Returns
Last year, we received a total of 125 returns.
Summarize the most common reasons for returns as bullet points.
The most common reasons for returns are:
- Incorrect size
- Shipping damage
- Warranty claims
Returns last year were most often caused by shipping damage. Customers specifically criticized poor packaging and the condition of the goods upon delivery. The sizing chart was considered misleading. Some customers returned items because they showed signs of wear within just a few weeks—something many found unacceptable given the price.
52 out of 125 returns from last year were classified as shipping damage.
What types of shipping damages were reported?
- Damage to the packaging
- Damage to the product inside the packaging
- Theft
Click the button below for an overview of reported shipping damages.
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| Provider | Returns Due to Shipping Damage |
|---|---|
| Kopernikus Transporte | 38 |
| Gestalt Versand | 9 |
| Post | 5 |
Click on a provider’s name to view their dashboard.
Here is a summary of customer feedback:
Customers report that the sizing charts are confusing. The division between EU and RoW sizes is considered unclear. On average, the products run smaller than expected. Size information is only available in German and English, which is perceived as a limitation.
Click the button below to view detailed customer feedback.
Integrate Your IT Systems with One Click – Smart, Flexible, Seamless.
This would now trigger a connection to one of your IT systems.
Leverage the power of your systems: With just a few clicks, turn insights from BISS/AI.GO into concrete actions. Whether through proven standard interfaces like REST APIs, modern protocols such as MCP (Model Context Protocol), or custom integrations—your IT infrastructure becomes the engine for efficient operations.
And it gets even smarter with BISS/AI.GO: Use the workflow module to create custom workflows from versatile functional building blocks—flexible, ready to deploy. Getting started? As simple as a click.
