Improve Processes

An application manager asks BISS/AI.GO about the most common user issues in the past quarter to improve the documentation of internal processes.

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Please generate a Top 5 list of the most common issues our users faced in the last quarter

AI-Model · 12.09.2025 · 12:11:23

Please give me a brief summary of these topics

AI-Model · 12.09.2025 · 12:14:45

Issues importing suppliers using the Excel template
Users frequently had questions about importing via the XML template and encountered problems filling it out correctly.
Email-related problems
Users reported not receiving emails.
Login issues
Users experienced login pages without buttons or input fields. Login attempts often failed.
Difficulties handling the Graph Editor
There were misunderstandings and questions about certain features when using the Graph Editor.
Inviting new employees
Users faced challenges when trying to invite or register new users as employees.

Summarize the most common solutions to these problems in bullet points

KI-Modell · 12.09.2025 · 12:18:23

Ensure all required fields are filled in on every worksheet for import to work properly
Make sure ID columns are populated so data can be assigned correctly
Use only valid keys from linked value tables
Free-text entries are not allowed in all fields

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