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Login Page Display Issues in Browser

A user asks BISS/AI.GO for possible solutions to problems with how the login page is displayed in the browser.
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My colleague can’t see the login fields. He’s unable to enter a username or password. Has this issue occurred before, and how did we resolve it?
AI-Model · 12.09.2025 · 12:11:23

The following actions have helped resolve this type of issue in the past:

  1. Reload the login page
  2. Reset the website zoom level
  3. Check firewall and antivirus settings
  4. Verify your browser version and update if necessary
  5. Clear cookies and cache for the login page in your browser
How do I clear the cookies and cache for the login page?
AI-Model · 12.09.2025 · 12:14:45

The following keyboard shortcuts apply to the most common browsers and clear the cookies and cache of the currently opened website:

  • Firefox: Clear browser cache
    • Press Ctrl + F5 (or CRTL + F5 on English keyboards) briefly at the same time.
  • Internet Explorer: Clear browser cache
    • Press Ctrl + F5 (or CRTL + F5 on English keyboards) briefly at the same time.
  • Google Chrome: Clear browser cache
    • Press Ctrl + F5 (or CRTL + F5 on English keyboards) briefly at the same time.
    • Alternative: Press Shift + F5 (Shift = key for capital letters) briefly at the same time.
  • Opera: Clear browser cache
    • Press Ctrl + F5 (or CRTL + F5 on English keyboards) briefly at the same time.
    • Option: Press Ctrl + R (or CRTL + R on English keyboards) briefly at the same time.
  • Safari (macOS): Clear browser cache
    • Press Command + Option + E (clear browser cache)
    • Press Command + R (reload browser cache)
  • Safari (Windows): Clear browser cache
    • Press Ctrl + R (or CRTL + R on English keyboards) briefly at the same time.
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